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How do I upload my images?
1. Click on the "Browse" button to search your disk drives for the image you want to upload.
2. Locate the file you want to upload and click on "Open".
3. Your file name will appear on the product screen.
4. If the file name is correct, click on the "Upload" button below the file name. (If you chose the wrong file, please click on the "Browse" button again to locate the correct file.) 5. Be sure you are sending the correct file, as this will be the image we apply to your glass block.
Click on "Add to Basket" and continue shopping!
How should I format my image?
Treasured Blocks accepts images with the following extensions: JPG or GIF.
We recommend using JPG formats. (GIF images will not reproduce as well as other formats because of color compression.)
* Files must be 3MB or smaller. The upload time will depend on the file size and your Internet connection speed. Please be patient when uploading a large image.
* Please try to use the best-quality image possible. Check the individual product descriptions for recommended resolution. If your image is below the minimum resolution/size requirements, do not simply increase the size in your editing software. You must either rescan the image or use a higher-quality image.
* When scanning in photographs, please use a resolution of 300 dpi or higher. When taking digital images, set your camera at the highest possible resolution. You can always reduce the resolution later. Low-resolution images cannot be increased without loss of image quality.
* Your image will be reproduced for the most part as it appears. In some cases, our designers may crop the image for size, or adjust the color to fit the product you order. For the best results, we ask that you edit the photo to the sizes and aspect ratio of your preference.
* Close-ups and images will produce the best results. * It is our recommendation on the personalized blocks that you choose the option to have them made to black and white. We feel it gives them a “timeless” look and is more conducive to most home decors.
* We cannot reproduce copyrighted photos and images.
* Treasured Blocks reserves the right to refuse any objectionable material. We will not reproduce materials that are deemed by our staff to be offensive or obscene.
What is your return policy?
Our goal is to offer only the finest personalized products available, ones that will create lasting memories and provide years of enjoyment. Each item we select must meet our strict standards for workmanship and design. Our highly-trained production staff then customizes each order to your specifications. And before any item ships from our facility, it must pass a final inspection for quality and accuracy. Treasured Blocks stands behind the quality of every product we sell.
Personalized items cannot be returned for reasons other than defects in materials or workmanship.If your order it is not 100% free from defects in materials and workmanship, you may return it for a prompt exchange of the same order less any defect in materials or workmanship. All returns or exchanges must be made within 30 days of receipt.
How long does it take for an online order to be processed?
Orders are usually processed within 24-48 hours of the time of order and shipped immediately. If your order is placed on Sunday, it will be processed Monday morning. During busy times (such as the holidays) if there is a delay in processing, Treasured Blocks will post such notification on the front page of the website.
Can I pay for my order online and then regular U.S. mail or email my photo to you, and have you scan it for me?
Yes. Click on the link below and choose your saying, font, and block image color (bypassing the photo upload field). Proceed to the checkout screen and input payment and shipping information and mail your photo to:
Treasured Blocks, Inc.
P.O. Box 54128
North Salt Lake, UT 84054
or e-mail to:
webmail@treasuredblocks.com
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